G3 Group helps us on a weekly basis with our email marketing campaigns. We can always count on G3 to respond right away with personal attention and we trust their ability to create marketing campaigns professionally and efficiently.
Jill B., Lincoln Center for the Performing Arts, Inc.
Customer Support
We take customer support seriously. We offer the following methods to contact us 24/7:
- Help Desk: offsite helpdesk to post all support issues
- Toll free and local phone support
- Email support
Service Level Agreement
All of our managed hosting customers receive a Service Level Agreement. We guarantee 99.9% uptime for our hosting accounts.
Our network infrastructure contains a variety of high-speed servers running on Gigabyte Ethernet with a backbone connection to the Internet. We maintain redundancy and fully automated monitoring of our network and security systems. Your valuable data will be housed on and served from our state-of-the-art facilities, and it will always be closely guarded and reliably backed up.
